Course Details

  • Course Code: UKVC19IDE
  • Location: Online
  • Duration: 2.5 hours
  • Cost: £299.00
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:




Identifying and Exceeding Customer Needs

Understanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that.

The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.

You will Learn:

  • How to identify your unique selling point (USP) and how this ties in with customer needs
  • How to identify who your customers are
  • Different ways of identifying and exceeding customer needs
  • The importance of identifying and exceeding customer needs

Benefits of Taking this Course:

  • Your knowledge will allow you to correctly identify and present products and services that meet your customers’ needs
  • You will be equipped to build stronger relationships with customers
  • You will learn how to retain existing customers and attract new ones
  • Your skills will help bring in loyal customers that purchase from you more frequently


Course Modules/Lessons

Module 01: Introduction to Identifying and Exceeding Customer Needs

Module 02: Identifying your Customers and your Target Market

Module 03: Customer Needs and How to Identify Them

Module 04: Exceeding Customer Needs and Expectations



FAQ's

  • Who can take the Identifying and Exceeding Customer Expectations Certificate course?

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all 4 modules there is a multiple choice test. The questions will be on a range of topics found within the 4 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

  • How can I pay?

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

  • How long does it take to complete the Identifying and Exceeding Customer Expectations Certificate course?

    We estimate that the course will take about 2.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

  • How long is my certificate valid for?

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.